CUSTOMS BROKERAGE - NORTH AMERICA
customs brokerage services
Comprehensive customs brokerage services throughout Canada, the United States, and Mexico to manage critical customs clearances for expedited trade — enabling clients navigating an increasingly complex trade environment to do so with confidence.
Today’s global customs landscape demands a customs brokerage partner with scale, precision, and technical depth. With compliance expertise and cross-border specialization, our licensed experts facilitate efficient clearance for goods entering via any transport mode–Air, Sea, Rail, and Road–while maintaining compliance with applicable customs and import regulations. With 24/7 operational coverage, real-time visibility, automated notifications, secure document access, and on-demand reporting clients have greater confidence, control, and compliance in every shipment.
With the added network support of Kuehne+Nagel’s customs management expertise, and extensive global logistics network of freight forwarding, warehousing, and digital supply chain capabilities, clients benefit from a fully integrated trade solution.
As your integrated trade partner, Farrow ensures expert support is always close at hand whenever your goods cross a border, giving you confidence that your business is supported day and night, coast to coast.
Clearance, Compliance, and Cross-Border Support
- 24/7/365 processing centers
- All entry types/all modes/transit clearances
- Online track and trace, and PARS/PAPS tracker
- Full EDI, API, FTP data exchange
- ISF (10+2) and eManifest filings
- Temporary importations
- Automated Email Updates (event notifications)
- CTPAT & PIP validation
- Document Management System (DMS) for centralization
- Tariff classification, binding ruling requests and PGA advisory services
- Foreign Trade Zone (FTZ) coordination
- Customs bonds
- Special trade program eligibility
- Customs documentation and assistance with post entry administrative filing and post-entry adjustments
- Notification of Special Import Measures Act (SIMA)
- Understanding the impact of Single Window Initiative (Canada) and Anti-Dumping Duties (Canada)
- Expertise in Mexican customs entries (Pedimentos) requirements and process
- IMMEX (Maquiladora) program management experience
- Duty minimization strategies
- Regulatory compliance and trade consulting
- Standard fee for all U.S. Southern border ports
- Single invoice for U.S. and Mexico brokerage and trade consulting services
- One implementation team to onboard new business in Mexico, the U.S., and Canada
- Drayage/transfers, transportation coordination, and warehouse capabilities (with Kuehne+Nagel)
Customs Brokerage Resources
With operations that comprise an extensive network of affiliates that provide compliant clearance solutions, you can ship your goods with peace of mind.
Farrow works closely with all customs border agencies in North America
Each country operates under a different set of rules and regulations regarding the transfer of goods entering or leaving its borders.
Trade Management Software
TradeSmart Connect is a secure information portal that provides unparalleled visibility to your U.S. and/or Canada import data, with the ability to track shipments in real-time, run reports on-demand, and access electronic copies of all your shipment related documents.
- Single sign-on into one portal
- Available for all modes of a transportation (Air, Sea, Rail and Road)
- Ability to toggle between Canada and U.S. imports from any menu, allowing clients using Farrow north and southbound to access equivalent data, documents and reports
- Search for shipment status, details and documents by a variety of options, including “Shipment Type” search by transportation mode
- View import activity (Track & Trace) and document images
- Landing page, dashboards and reports are tailored to your reporting preferences and needs
Frequently Asked Questions
What is customs brokerage?
Customs brokerage firms facilitate the shipment and delivery of goods across geographical borders for individuals and organizations. Customs brokers serve as translators, communicating with agencies and governments throughout the shipping process to ensure that all proper procedures have been followed.
How do you know your customs broker is compliant?
To ensure your customs broker is compliant, all information submitted to CBSA must be true and accurate at time of accounting, as a broker that has a 2 step process, we audit 100% of our entries to reduce the number of errors at final accounting. Values, tariff classification and origins are all equally important on a customs declaration.
While professional broker error rates hover around 3%, broader studies that include manual data entry or non-broker supply chain agents reveal that up to 34% to 40% of all customs declarations contain potential errors or discrepancies. Farrow ensures each entry is audited by a senior team member before financial accounting — maintaining an industry-leading error rate of just over 1%.
Why should I use a licensed customs broker?
Licensed customs specialists have the expertise to quickly move your goods, and maintain compliance with government customs and import regulations. Along with proper determination of tariff classifications and value for duty, customs specialists ensure clients benefit from free trade agreements.
How does a customs broker help my business?
As your trade specialist partner, a customs broker keeps your shipments aligned with government rules, regulations, and legislative updates. Having a reliable, accurate, and compliance-driven broker who understands every element of the supply chain is crucial to your success in managing logistics.
Do customs brokers handle all types of transportation?
Yes. Leading customs brokers support all modes of transportation ground, rail, ocean and air and have knowledge of all customs entry types and commodities – assuring that your goods are always imported on time and in compliance with all government regulations.
How does Farrow expedite customs clearance?
Farrow trade specialists expedite critical customs clearances with offices staffed by licensed customs brokers. Thirty-one percent of operational staff hold an industry designation such as CCS or PFF, to assist with customs import procedures and product-specific government regulations so you can ship your goods with peace of mind.
To process customs clearances, which technologies and processes does Farrow use?
Farrow secure customs brokerage platforms empower users with hands-on access to real-time shipment tracking, instant reporting, and secure document access. Fully linked with government agencies on both sides of the Canada-U.S. border, Farrow streamlines the customs brokerage process to help minimize post-release customs inquiries and duty adjustments.
Who is responsible for clearing a shipment into any country?
As the Importer of Record, your business retains full legal responsibility—liability does not transfer to the broker.