Farrow and its affiliated entities (“Farrow”, “we”, “our”, or “us”), which form part of the global group of companies affiliated with Kuehne + Nagel International AG, are committed to protecting the privacy, confidentiality, and security of personal information in accordance with applicable privacy laws, including PIPEDA. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in the course of our business, including through our website, the services we provide, and our interactions with clients, service providers, and other individuals.
By providing personal information to Farrow, or otherwise interacting with us, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and as permitted or required by applicable law. Subject to legal and contractual restrictions, you may withdraw your consent at any time by contacting Farrow using the information provided below. Please note that withdrawing consent may limit our ability to provide certain services, timely communications, or respond to your inquiries.
Farrow collects personal information that is necessary for the purposes of providing our services and operating our business. Depending on the nature of your relationship with us, this may include information such as your name, job title, and company affiliation, as well as contact details such as your email address, telephone number, and mailing address. In the context of our customs brokerage, trade compliance, and consulting services, we may also collect information related to import and export transactions, regulatory filings, and other information required to comply with applicable customs and trade laws. We may also collect financial and billing information where required, as well as technical information relating to your use of our website, such as IP address, browser type, and general usage data.
We collect personal information through a variety of means. In many cases, we collect information directly from you when you contact us, engage our services, submit forms, or otherwise interact with us. We may also collect information from clients or third parties acting on your behalf, as well as from governmental or regulatory authorities where required for customs and trade compliance purposes. Our website may also contain links to third-party websites for your convenience. This Privacy Policy does not apply to those websites, and Farrow is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
In addition, when you visit Farrow’s website, we may collect certain technical information through cookies and similar technologies to enhance functionality and improve user experience. You may adjust your browser settings to refuse cookies; however, doing so may affect the functionality of certain features of the Site.
Farrow uses personal information for purposes that are reasonable and appropriate in the circumstances. These purposes include providing customs brokerage, trade compliance, and advisory services, communicating with clients and other stakeholders, complying with legal and regulatory requirements, processing transactions and billing, improving our services and website functionality, and maintaining our business relationships. Given the nature of our business, certain uses and disclosures of personal information are necessary to meet obligations imposed by customs authorities and other regulatory bodies.
Farrow may disclose personal information where necessary to support our operations and comply with applicable laws. This may include disclosure to governmental authorities, including customs agencies such as the Canada Border Services Agency (“CBSA”) and U.S. Customs and Border Protection (“CBP”), as required in connection with import and export activities. We may also disclose personal information to service providers and partners who assist us in delivering our services, as well as within our affiliated group of companies for operational purposes. In certain circumstances, we may also disclose personal information where required or permitted by law.
Due to the international nature of our business, personal information may be transferred across provincial or national borders, including to the United States or other jurisdictions where Farrow or its affiliates operate. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with applicable laws. Farrow takes reasonable steps to ensure that personal information transferred internationally is protected in a manner consistent with applicable privacy requirements.
Farrow maintains appropriate physical, organizational, and technological safeguards to protect personal information against unauthorized access, use, disclosure, loss, or theft. These safeguards are designed to reflect the sensitivity of the information and include measures such as secure systems, access controls, and confidentiality obligations imposed on employees and service providers.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, and contractual requirements. Given the nature of customs brokerage and regulatory compliance, certain information may be retained for extended periods where required by applicable laws or government authorities.
Subject to applicable law, individuals have the right to request access to their personal information held by Farrow and to request corrections where such information is inaccurate or incomplete. Requests may be made using the contact information provided below, and we may require verification of identity before responding to such requests.
Farrow may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website with the applicable effective date.
If you have any questions about this Privacy Policy or our handling of personal information, or if you wish to exercise your privacy rights, please contact us at:
Russell A. Farrow Limited
2001 Huron Church Road
Windsor, Ontario, Canada N9C 2L6
Telephone: 519-252-4415
Facsimile: 519-252-0982
Email: CPO@farrow.com
