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Our 2024 Client Satisfaction Survey Results

Home News Our 2024 Client Satisfaction Survey Results

At Farrow, we’re proud of our track record.

With over 110 years of experience, we attribute our success to one main factor: how we partner with our clients. Client satisfaction and success is our number one. To measure our client’s satisfaction with Farrow’s services and determine areas for improvement, we survey our clients each year.

So, how did we do? See the highlights below!

In our recent Client Satisfaction Survey respondents indicated;

  • 92% agree that Farrow meets or exceeds expectations
  • 95% agree that Farrow gets things done with a high degree of quality and efficiency
  • 92% agree that Farrow is transparent and timely with our communications
  • 84% agree that Farrow takes the time to learn, and is proactive about, our client’s business, people, and company needs

























Farrow continues to give back.

Continuing a tradition since 2018, three survey participants are selected to provide a charity of their choice to which Farrow will donate $250 each. Farrow will be donating to the three chosen charities below; we’ve included a link to their donation page in case you’d also like to donate.

















Thank you to everyone who participated in our annual survey!

Our dedicated Client Partnering team takes the time to understand your business, your challenges and potential opportunities, to provide a solution that is right for you. We will help guide you, meeting regularly, to ensure we are exceeding your expectations and always looking for ways to improve.

It is only natural that Client Satisfaction is embedded as a crucial component of the Quality Management System at Farrow. We are continually taking the pulse of our clients, both informally, through Quarterly Business Reviews, and formally, through formal surveys, focus groups, and client events.

For additional information, or to learn why Farrow clients are so satisfied, contact us, or email sales@farrow.com.

To learn more about Farrow, click here.

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