Delays in Processing EDI and Portal Messages
Below is an updated notice from Canada Border Services Agency (CBSA).
Update 3 – Delays in Processing EDI and Portal Messages
|Start Date / Time
|End Date / Time
|2024-02-07 23:30 ET
|Estimated Time to Resolution – Approximately 17:45 ET
|All clients and service providers who transmit trade data using EDI and Portal.
|Please be advised, CBSA has identified the issue. The estimated time of resolution is approximately 17:45 ET.
Important Note: The ETR is only an estimate and is based on the best information available at the time when the Commercial Client Bulletin is sent by the TCCU. The ETR is subject to change as the outage and/or delay develops. The TCCU will issue updated Commercial Client Bulletins when informed of new ETR and/or when new information is available.
Please note that CBSA is receiving and processing EDI and Portal inbound data. However, there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal.
During this time, eManifest portal clients may be experiencing difficulties where the trade data is in “Updating” status.
We are working to resolve this problem and currently do not have an estimated time of resolution. We will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.
| Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
The procedures to follow during system outages/interruptions can be found here https://ww2.farrow.com/e/397982/tingency-urgence-menu-eng-html/23j3ngn/2623386043/h/stMD60_GipGsDTGg3qYez_m3F4tZHVc1gBfexpCEIHY
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
|Client Services / Contact Information
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.
The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here.