Complete CBSA System Outage
| Start Date / Time | End Date / Time | Clients Affected |
| 2024-01-17 / 06:30 ET | Initial investigation underway | All clients |
| Description |
| We are currently experiencing a full CBSA system outage. The CBSA is unable to receive all incoming data or send outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices. Also, the eManifest Portal and Canadian export reporting system portal are currently unavailable.
We are working to resolve this problem and currently do not have an estimated time of resolution. We will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation. |
| Action Required |
| Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
The procedures to follow during system outages/interruptions can be found here https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage. |
| Client Services / Contact Information |
| Hotline: 1-888-957-7224
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below. After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here. |
| Email Distribution Information |
| Do not reply to this email.
If you wish to modify your email preferences, contact the TCCU here or at TCCU-USTCC@cbsa-asfc.gc.ca. |
