• Farrow




Reporting a Cybersecurity Event to CBP

Home News Reporting a Cybersecurity Event to CBP

Reporting a Cybersecurity Event to CBP

If a member of the trade community is victim of a cybersecurity attack that impacts the company’s ability to transmit transactions to Customs and Broker Protection (CBP), the agency has identified the following information for reporting such an event and follow up steps.

Who to contact at CBP?

All security incidents that have any effect on the security posture of CBP must be reported to the CBP Office of Information Technology (OIT) Security Operations Center (CBP SOC) at (703) 921-6507.

During business hours (6:30 a.m.-7:30 p.m. ET): Contact CBP OIT SOC at (703) 921-6507 and if applicable, contact the party’s Client Representative. If the Client Representative is unknown, contact gmb.clientrepoutreach@cbp.dhs.gov.

After business hours (after 7:30 p.m. ET): Contact CBP OIT SOC and the CBP Technology Service Desk at ACE.SUPPORT@cbp.dhs.gov (with the Client Representative email address on copy, as appropriate).

When to contact CBP?

CBP should be contacted immediately once a cybersecurity attack is discovered.

Source: National Customs Brokers & Forwarders Association of America, Inc. (NCBFAA)

Grow your business with our logistics solutions

Get the expert support and service needed to comply with shipping regulations, optimize your supply chain and more.

White Farrow icon

Your international trade experts are here to help.

Transporting your goods across borders? Get in touch and a Farrow representative will reach out shortly.

Request a Quote
White Farrow icon

Keep up with the latest trade news.

Stay informed with up-to-date information on US and Canadian customs and international trade topics.

Explore Our Resources