Farrow clients are advised that the CBSA continues to investigate the system problem reported below: CBSA is receiving and processing EDI and Portal inbound data. However, there is a delay in receiving inbound documents and in sending outbound message such as acknowledgments, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal.
The length of the outage has also resulted in truck traffic backing up at border locations.
Following is the text of the latest update from the CBSA to stakeholders. Note the new information in action required section.
Please be advised that the CBSA is continuing to investigate the system problem reported below. Please note new information in action required section.
Please note that CBSA is receiving and processing EDI and Portal inbound data. However, there is a delay in receiving inbound documents and in sending outbound message such as acknowledgments, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal.
eManifest Portal clients may be experiencing difficulties where the trade data is in “Updating” status when using the eManifest Portal.
We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found here.
– Continue to transmit EDI data
– For highway FPOA release, follow section 2.6.1 of the Contingency Plan (Cargo Control Document with transaction number)
– Use one of the processes outlined in section 2.6.2 of the Plan to determine the release status and obtain proof of release.
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
NEW: Please note a number of commercial offices accept paper cargo and release requests by email through the Electronic Longroom service. The CBSA Directory indicates available locations and email addresses. Clients are encouraged to use email where it is available.
Client Services/Contact Information:
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.
The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here.
Source: Canada Border Services Agency
Note: Clients are advised that this ongoing issue has been resolved as of Saturday November 7th.